Terms of Service

Plain-language note: iLoope is an app that connects you with restaurants, stores, riders, and service providers. We provide the technology; the food, goods, rides, and services come from independent Merchants and Riders.

1. Definitions

• "iLoope," "we," "us" — ILOOPE ONLINE SHOP, operator of the Platform, principal office in Purok 5 Kalasuyan, Kidapawan City, Cotabato, Philippines.
• "Platform" — the iLoope mobile apps, websites, and supporting systems.
• "Customer," "you" — a person who registers for or uses the Platform.
• "Merchant" — an independent restaurant, store, or service provider listing on the Platform.
• "Rider" — an independent contractor performing delivery or a trip.
• "Order" — your confirmed request for goods and/or services.

2. Acceptance of Terms

By creating an account or placing an Order, you agree to these Terms, the Privacy Policy, the Cookie Policy, and the Acceptable Use Policy (incorporated by reference). If you do not agree, do not use the Platform. (RA 8792, E-Commerce Act — validity of electronic consent.)

3. Account Registration & Eligibility

You must be at least 18 years old. A parent or legal guardian who consents to and supervises a minor's use does so under their own responsibility. Provide a valid Philippine mobile number and accurate information. One account per person. You are responsible for activity under your account and for keeping your credentials secure.

4. Use of the Platform

The Platform lets you browse Merchants, place Orders, pay, and receive delivery or services. iLoope is a technology platform and marketplace — not a restaurant, manufacturer, retailer, or transport provider. Goods and services are supplied by independent Merchants and performed by independent Riders. Availability of Merchants, items, riders, and delivery areas may vary and is not guaranteed.

5. Orders, Pricing & Payment

An Order is an offer to purchase, accepted when the Merchant confirms it. Before you confirm and pay, the Platform displays item prices (set by the Merchant), the iLoope Service Fee, the Delivery Fee (by distance), any Small Order Fee, any surge/peak multiplier, and applicable taxes. Payment methods include Cash on Delivery, GCash, Maya, online banking, and card. For non-cash payments you authorize iLoope and its processors to charge the total shown. (RA 7394 price transparency.)

6. Delivery Terms

Estimated times are estimates, not guarantees, and may be affected by traffic, weather, preparation time, and rider availability. Provide an accurate address and be reachable; if you are unreachable or absent after reasonable attempts, the Order may be marked undelivered (subject to §7). Age-restricted goods may require valid ID on delivery.

7. Cancellations & Refunds

• Before Merchant acceptance — free cancellation.
• After acceptance — a partial charge may apply; Delivery Fee refunded if no rider dispatched.
• After pickup — generally no refund, except for valid quality, safety, or wrong-item issues reported promptly with reasonable proof.
• Refund timing — 3–7 business days (digital) or 7–15 business days (bank transfer).

Nothing here limits your rights under the Consumer Act (RA 7394) for defective, unsafe, or misrepresented goods.

8. Customer Conduct & Prohibited Acts

You shall not: place fraudulent or abusive Orders; share or sell your account; harass or abuse riders, merchants, or staff (RA 11313, Safe Spaces Act); refuse a properly delivered Order without valid reason; reverse-engineer, scrape, or interfere with the Platform; or use it for any unlawful purpose (RA 10175, Cybercrime). Violations may result in cancellation, suspension or termination, and referral to authorities. See the Acceptable Use Policy.

9. Intellectual Property

iLoope owns the Platform, its software, trademarks, and content. You receive a limited, revocable, non-transferable license to use the Platform for personal, non-commercial ordering. You may not copy, modify, or create derivative works.

10. Data Privacy

We process your Personal Information per the iLoope Privacy Policy, in compliance with RA 10173.

11. Limitation of Liability

iLoope provides the Platform "as is" and "as available" and is not liable for the quality, safety, or fitness of goods, food preparation, or the conduct of independent Merchants or Riders, except as required by law. To the maximum extent permitted by law, iLoope's total liability for any claim arising from a transaction is capped at the lower of (a) the value of the specific Order or (b) ₱10,000, and iLoope is not liable for indirect, incidental, or consequential damages. Nothing here excludes liability that cannot be excluded under law, including for death or personal injury caused by iLoope's own gross negligence or willful misconduct, or your non-waivable rights under RA 7394.

12. Indemnification

You agree to indemnify iLoope against third-party claims arising from your breach of these Terms, your misuse of the Platform, or your violation of law — but not for iLoope's own negligence or willful misconduct.

13. Dispute Resolution

Step 1 — Help Center: raise concerns in-app; we respond within 15 days. Step 2 — Mediation: unresolved disputes proceed to mediation (PDRCI rules). Step 3 — Courts: failing mediation, disputes may be brought before the Regional Trial Court of Kidapawan City. This does not waive your right as a consumer to seek relief from the DTI or other competent agency, or to access the courts.

14. Modifications to Terms

We may update these Terms; material changes will be notified in-app or by email and take effect on the stated date. Continued use after the effective date constitutes acceptance.

15. Governing Law & Venue

These Terms are governed by the laws of the Republic of the Philippines; venue is the Regional Trial Court of Kidapawan City, subject to §13. A Filipino-language summary is available; in case of conflict, interpretation follows the parties' true intention (Civil Code Art. 1370).

16. Miscellaneous

Severability (invalid provisions reformed minimally; the rest stands); no assignment of your account; force majeure (events beyond reasonable control); no waiver; and entire agreement (these Terms, the Privacy Policy, and related policies).

17. Contact

• Support: support@iloope.com (in-app help center)
• Legal: legal@iloope.com
• Data Protection Officer: Rodger M. Plasencia — dpo@iloope.com
• Address: Purok 5 Kalasuyan, Kidapawan City, Cotabato, Philippines